How Do You Manage Negative Google Reviews for Your Business?

Hello everyone.

I’m curious about how others handle negative Google reviews for their businesses. While positive feedback is always appreciated, negative reviews can sometimes feel like a punch to the gut. How do you respond in a way that keeps the business’s reputation intact while addressing the customer’s concerns?

Do you engage publicly or privately? Also, has anyone found any strategies that help prevent negative reviews, or is it just a part of the territory? I’ve heard about services like buyreviewsusa how it works to help businesses manage reviews.

I’d love to hear about your experiences and best practices!