Effectiveness of Live Chat for Generating Attorney Leads

I've been researching various methods to attorney lead generation, and I've come across several opinions on the use of live chat. Some sources suggest it significantly increases engagement and lead conversion rates, while others seem more skeptical about its actual effectiveness. I'm interested in hearing from those who have firsthand experience or knowledge in this area. How effective has live chat been for your practice or any law firms you know? Are there specific strategies or best practices that make it more successful? Additionally, what are the potential drawbacks or challenges associated with implementing live chat on a legal website? Looking forward to your insights and experiences!